Delivery and returns

Shipping/Delivery

For orders received prior to 2pm, standard delivery generally is 1-2 working days for UK mainland, and is complimentary over £25 spend.

For orders under £25, delivery costs £5.95.

Gift cards/e-vouchers which will be sent to your email address.

Please note that our delivery dates may be affected by public holidays and some geographic locations. Orders placed Monday – Friday (excluding bank holidays) before 3pm GMT will be dispatched on the same day.

Didsbury Gin insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Didsbury Gin and transfer of responsibility in the same way.

If possible, please check the condition of your parcel before you sign for it. If it’s at all damaged, don’t sign for it but hand it back to the courier to return to us. If you only discover that your parcel is damaged after you’ve signed for  email info@didsburygin.com.

To purchase products from Didsbury Gin you must be of legal age to buy alcohol in the country in which you reside. Delivery will only be made to individuals of legal purchase age and our delivery company will require a signature on delivery. Our delivery company will check ID if they are unsure of the recipient’s age.

 

Returns

If you wish to return products which are not faulty, please contact us on help@didsburygin.com details of your order within 7 days of delivery of the goods. Please ensure all products are checked fully upon receipt, as returns can only be processed from the delivery address. Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used. We will provide a refund or provide a replacement where available for any products received damaged or faulty, provided we are notified within 3 working days of receipt. Where a replacement item is not available, due to it being discontinued or the original item being a “One Off,” we will reimburse you for the full cost of the item only and any shipping costs. No compensation will be paid. Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit. In the case of a return being necessary, you as the customer will be sent a shipping label which should be printed and attached to the Item. You will have to be available for a set time in order for the courier to collect this item